Refund Policy
Last updated: June 18, 2026
This Refund Policy explains when AllSpice POS issues refunds for our subscription plans and related services. By subscribing to or purchasing any AllSpice POS product, you agree to these terms.
Subscriptions
AllSpice POS subscriptions are billed in advance on a monthly basis. You may cancel at any time from your account dashboard or by contacting us at admin@allspicepos.com. Cancellation takes effect at the end of the then-current billing period; you will retain access to paid features until that period ends.
14-day satisfaction window
If you are a new customer and not satisfied with AllSpice POS within the first 14 days of your initial paid subscription, contact us and we will issue a full refund of the first month's subscription fee. This offer applies once per customer.
Non-refundable items
- Payment processing fees charged by our payment partners.
- Implementation, training, or professional services fees once work has begun.
- Hardware that has been used or is not returned in its original condition within 30 days.
- Renewal charges after the initial 14-day window.
Hardware returns
Unused hardware in its original packaging may be returned within 30 days of delivery for a refund, less shipping costs. Please contact us before returning any items so we can provide a return authorization.
How to request a refund
Email admin@allspicepos.com with your account email, order details, and the reason for your request. Approved refunds are processed to the original payment method within 5–10 business days.
Contact
AllSpice POS
3501 Corporate Pkwy, Center Valley, PA 18034
Phone: +1 (484) 268-2652
Email: admin@allspicepos.com